Return guarantee

important

Please keep your original box and packaging materials for at least 15 days after delivery to allow for possible returns. If you request a return, you will be required to pay up to €100 for the cost of sending new packaging material.

Please note that the estimated range of one of our e-bikes on a single charge is only an estimate and not a guarantee. There are many factors that affect the actual range of an e-bike battery. These include rider weight, battery life, air temperature, support level, speed, terrain. Under appropriate conditions, less than the expected minimum range or greater than the expected maximum range can be achieved.

return policy

1) Electric bike order
Returns cannot be made after 15 days of delivery date.
To return an e-bike that is not defective or damaged, you must contact info@lankeleisi.bike within 15 days of receipt of your e-bike. The e-bike must have less than 10 kilometers on the odometer, must be free of wear, dirt, dust, fragrance or other signs of use, and must be in the same packaging and condition as when you received it.
You must obtain prior authorization from LANKELEISI. All warranty issues must be resolved prior to return.
Customer is responsible for return and original delivery shipping charges;
E-bikes that are officially registered in the buyer’s name are non-returnable;
2) Cancellation/backorder
Our backorder procedure applies to e-bikes that are already in stock but are temporarily out of stock. All pre-orders and backorders will be charged to your credit/debit card immediately. No matter when the item is expected to be shipped, there will be no delay in receiving payment.
A processing fee of ten percent (10%) or a minimum of €50 will be charged for purchased products that have not yet been shipped.
3) Accessories/spare parts/partial orders
Any accessories purchased or replacement parts received under the Limited Warranty may be returned within thirty (30) days of receipt.
Any returned accessories or replacement parts must be unused, free of wear, dirt, dust, fragrance or other signs of use, and must be sealed and unopened in the same packaging and condition as when you received it.
A 25% restocking fee will be charged (which will be deducted from the refund);
Customer is responsible for round trip shipping (original shipping charges will be deducted from refund);
4) Second-hand items
No returns are allowed except in cases of extreme damage/fault confirmed by LANKELEISI.
5) Non-returnable items
All clothing (clothes, hats, etc.)
Battery
special order
sales items
gift card
gift order
6) Refund
For all items returned from orders using a discount code, the full value of the discount code will be deducted from the refund amount, whether you are returning one or multiple e-bikes.
Refunds will be made upon receipt and inspection of the e-bike.


7) Damaged items

If a product arrives damaged, please send pictures or videos to customer service immediately (reporting a damaged product more than 3 days after delivery may increase the carrier's rejection rate). Once Lankeleisi confirms damage, we will only accept returns for a full refund following the return procedures below.

Your sole remedy is (a) a refund by us to your credit card, account, or PayPal account for the amount charged for the damaged product (if your credit card, account, or PayPal account already included a charge for the product) or (b) ) We will not charge your credit card or PayPal account for damaged products.

Return procedure

All returns must be made within 15 days of the product delivery date.

1) Before sending a return, the customer must obtain a return authorization from LANKELEISI. If the customer returns an item without LANKELEISI's written consent, no refund will be given and the customer must pay the shipping costs of returning the item or sacrificing the item.

2) If your return is approved by us, please contact our customer service for the appropriate return address.

3) Buyer assumes full responsibility for returns, including possible shipping damage and loss of goods.

Please send us pictures and documentation of the condition of your e-bike and packaging before returning it.
We recommend that any returns be adequately insured to protect against loss or damage.
If you are shipping items worth more than €100, you should consider a traceable shipping provider. We cannot guarantee that we will receive your return within the timeframe confirmed by the carrier.

4) If you would like a refund, please read our payment terms and conditions.